Workflow
Any admin can navigate to the LiveAssist configuration page to register for LiveAssist.
1. Click “Register”
2. Fill out form with email and company.
3. The hostname can be skipped. It is pre-populated with the correct value.
◦ Only in edge cases will this value need to be changed.
4. The bypass proxy only matters for customers who have a proxy configured.
◦ If no proxy is configured the setting does not matter.
5. “Submit” the inputs
◦ A successful response message will be returned on successful submission
◦ On failure (e.g., invalid license, an error message will be displayed)
Once submitted, LiveAction will provision a system for the customer and email them the appropriate credentials via the email that they have provided.
The email will have all the necessary artifacts to use LiveAssist such as:
◦ User name
◦ Password
◦ Token
◦ OTEL LiveAssist endpoint URI
◦ Customer ID