FAQ
◦ Is batching enabled by default?
◦ No. On upgrade batching will not be enabled until manually activated by an admin.
◦ Batching is done per email address?
◦ Yes. Each email address will only receive alerts that are targeted to them as per alert configuration.
◦ Are emails to all recipients sent at same time?
◦ It depends. When the delay time has been reached, all emails will be sent to all recipients. Therefore it is recommended to use an email alias when sending to many recipients to reduce the number of outbound emails from LiveNX. Emails can also be sent individually if a single recipient has more than the maximum batch size (default 500).
◦ How does modifying the alert delay affect the next outgoing batch email?
◦ If delay time is changed, a batch email will be sent immediately. Once that email is sent, the next batch email will be sent after the configured delay time has passed.
◦ Can I get both batched and single alert emails?
◦ No. If batching is enabled all alerts will be sent batched, there is no way to select which alerts to batch.
◦ When I change the delay, when will the next email be sent?
◦ Changing settings will force the queue to be emptied. All alerts that have not been sent will immediately be sent. Following that, the next batch email will send at the newly appointed time.
◦ Is there a limit to how many alerts can be in a single email?
◦ Yes. The default batch size is 500 alerts per email. This can be increased by modifying the application property alert.email.batch-size on the server and restarting the livenx-server process.
◦ What happens when the batch limit is reached?
◦ When the batch size limit is reached (default is 500), the email will be sent immediately, regardless of scheduled batch time.