Details to collect before reboot:

Troubleshooting When LiveNX Web UI is Down

LiveNX: Troubleshooting When LiveNX Web UI is DownDownload PDF

Troubleshooting When LiveNX Web UI Is Down : Details to collect before reboot:

1. LiveNX version.

2. Browser version and model if both LiveNX web UI and LiveAdmin are not accessible.

3. Screenshot of login page error.

4. Screenshot of ping response to LiveNX server IP address.

5. Screenshot of command output of “sudo systemctl status livenx-server“ and “sudo systemctl status livenx-web“ from LiveNX server CLI.

6. Screenshot of LiveAdmin dashboard page.

7. Logs from LiveAdmin.

8. Logs from LiveNX server CLI.