One of the world’s leading online gambling companies with over ten million customers in 200 different countries uses LiveAction Omnipeek network forensics solution when it needs to verify business transactions, such as bets, that have been called into question. Because network forensics captures all aspects of network traffic, including the IP addresses of senders and receivers and all data transmitted between them, it provides a comprehensive record of orders, payments, and other financial transactions. In the case of the online gaming company, these transactions include online bets.

A customer who had lost quite a bit of money after a late night of gambling called the online gaming company and complained that he was not the person who had placed the losing bets. He claimed that someone else must have used his account from another location and run up the losses.

Using network forensics, the IT team at the gaming company was able to verify that the IP address and other characteristics of the traffic on the night in question matched his other activity with the gaming company, including previous sessions in which he had gambled and never complained. By verifying that the same address had been used for all his transactions, they were able to refute his claim that the losses were someone else’s responsibility. An example of a forensic search in Omnipeek that is set up to search for a specific IP address over a specific time range is shown below.